Complaints

After receipt of a complaint regarding violation of electrology licensure rules, the department shall request that the complainant submit the complaint in writing. Confidentiality regarding the identity of the complainant will be maintained if requested by the complainant. 1. The department shall send a written summary of the complaint by certified mail to the electrologist requesting a written reply to the allegation. 2. A reply from an electrologist will be considered by the department if received within fourteen days of the date on which the electrologist received the complaint summary. 3. The department will determine if further action is required in investigating the complaint. 4. A summary of the results of the investigation will be sent to the complainant and the licensed electrologist within fourteen days of the completion of the investigation.