Responsibilities Of One-Call Notification Systems

During normal working hours, one-call notification systems shall follow the following procedures. A. Emergency calls. One-call notification systems shall instruct callers that emergency calls should be made directly to 911, and when necessary, shall conference the caller directly into 911. One-call notification systems shall process emergency calls made by underground facility operators in accordance with Subsection B of 18.60.5.16 NMAC. B. Calls intended for other states. One-call notification systems shall provide direct phone numbers for any calls intended for a one-call notification system located in an adjacent state to the appropriate state one-call notification system. C. Non Jurisdictional Entities. One-call notification systems shall establish a registry of volunteer non-jurisdictional entities in accordance with 18.60.5.8 (H) NMAC. One-call notification systems shall provide the following procedures for excavation locate requests and reporting of damages. (1) the one-call notification system shall forward free of charge a locate or damage ticket to the non-jurisdictional entity when incoming calls are related to excavation work intended for the geographical area of the non-jurisdictional entity; 18.60.6 NMAC 2 (2) the one-call notification system shall instruct the caller that the locate or damage ticket will be sent to the appropriate non-jurisdictional entity; (3) the one-call notification system shall instruct the caller that non-member underground facility operators may exist within the geographical area of the intended excavation and that the caller is required to directly contact and notify any non- member underground facility operators of the intended excavation; and (4) the one-call notification system shall issue tickets to any member underground facility operator operating within the geographical boundaries of the non-jurisdictional entity.