OAR 259-059-0300. Complaints

(1) Any complaint or allegation made to the Department against an applicant or licensee must be submitted on a Department-approved complaint form before an investigation can be initiated unless the Department grants an exception. (2) A complainant must file the complaint or allegation with the Department within one year of knowledge of the incident's occurrence. (3) When the Department receives a complaint or allegation, the Department will conduct a preliminary administrative review of the complaint or allegation to ensure there is sufficient information to proceed. The Department may conduct a fact-finding preliminary investigation. The Department may consider additional credible sources of information to determine non-compliance. (4) If the Department determines that there is sufficient information to support the complaint or allegation, the Department may open a case and conduct an investigation to gather relevant information. (5) Applicants, licensees, entity representatives, or other involved parties must respond to any questions or requests within 20 business days after a request is mailed by the Department unless an extension is requested and approved by the Department.