1220-04-03-.05
Data To Be Filed With The Commission
Cite as Tenn. Comp. R. & Regs. 1220-04-03-.05
(1)
The utility shall file with the Commission the following documents and information, and shall
maintain such documents and information in a current status.
(a)
A copy of the utility’s tariff, which shall include, but not be limited to:
1.
A copy of each schedule of rates for service, together with the applicable riders.
2.
A copy of the utility’s rules, or terms and conditions, describing the utility’s
policies and practices in rendering service. These rules shall include:
(i)
The lists of the items which the utility furnishes, owns, and maintains on
the customer’s premises, such as water services, meters, and shut-off
valves.
(ii)
General statement of the utility’s policy in making adjustments for wastage
of water when such wastage occurs without the knowledge of the
customer.
(iii)
A statement indicating the minimum number of days allowed for payment
of a customer’s bill before service will be discontinued for non-payment.
(iv)
The utility’s extension plan as required in Rule 603.7.
(b)
A copy of each special contract for service.
(c)
A copy of each type of customer bill form.
(d)
The name, title, address, and telephone number of the person who should be
contacted in connection with:
1.
General management duties;
2.
Customer relations (complaints);
3.
Engineering operations;
4.
Meter tests and repairs; and
5.
Emergencies during non-office hours.
(e)
Conform with all applicable rules and regulations contained in Section 1 (General
Public Utilities Rules Applicable to all Utilities).