Contracting With Customers

(1) When contracting with existing or potential customers, alarm contractors shall require employee registrants to use written materials which clearly and conspicuously set forth both the alarm contractor and the customer’s rights and obligations. (2) Alarm contractors and their employee registrants shall clearly and conspicuously disclose all material terms and conditions of the offer before obtaining a customer’s consent. (3) Alarm contractors shall train their employee registrants with respect to the terms and conditions of the contract so that a customer’s questions can be adequately answered at or prior to signing the contract. (4) Alarm contractors shall require their employee registrants to provide a copy of the contract to the customer immediately upon execution. (5) Refund policies, including termination fees, shall be clearly and conspicuously disclosed to existing or potential customers prior to the sale of any alarm product or service. STANDARDS OF CONDUCT CHAPTER 0090-06 (6) Alarm contractors shall honor all refunds for customers in accordance with their stated refund polices. (7) Upon request, alarm contractors shall provide customers a written termination fee calculation and statement of the information upon which they base the calculation.