R988-1000-4. Complaint Procedure

(1) No later than 90 days from the date of the alleged circumstances giving rise to the complaint, a complainant may file a written, oral, or electronic complaint with the office at any of the following: (a) an employment center; (b) an email address or telephone number provided by the office; or (c) the Department's website. (2) A complaint should include: (a) a summary of the reasons for the complaint; (b) the names of persons involved; (c) a summary of the actions taken by the complainant to resolve the complaint; (d) the complainant's desired outcome; (e) whether the complainant requests the ombudsman to contact the complainant directly; and (f) whether the complainant authorizes the ombudsman to release personally identifiable information concerning the complainant. (3) A complaint may be filed by any person, including a client, a family member or close associate of a client, an advocacy group, or employee or volunteer of a homeless service provider. (b) A complaint may be filed anonymously. (4)(a) The ombudsman may request additional information from the complainant or the service provider. (b) The ombudsman may decline to investigate a complaint that fails to provide sufficient information to allow further investigation. (5) The ombudsman shall maintain data and records regarding the ombudsman's activities and complaints received.