R988-1000-5. Time Limits for Complaints and Reviews

(1) Complaints should be filed within 90 days after the act or omission complained of occurred. (2) Absent reasonable cause, complaints received after 90 days may not be considered. (3) If requested, the ombudsman will generally try to contact the complainant within three business days of receiving a complaint. (4) The ombudsman shall prioritize complaints alleging acts or omissions that place a client's health or safety at risk. (5) If the ombudsman accepts a complaint for investigation, the ombudsman shall document the ombudsman's findings and recommendations, if any, within 90 days after receiving the complaint.