R428-12-4. Submission of Satisfaction Data

(1) Each carrier covered by the scope determined in Section R428-12-5 shall compile and submit enrollee satisfaction data provided through the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey to the department. (2)(a) By January 1 of each year, each carrier shall submit to the department a plan for creating and providing CAHPS data for the preceding calendar year. (b) The plan must state whether the carrier will use the department's contracted vendor or contract with a survey agency on its own. (3) By July 1 of each year, each carrier shall submit to the department CAHPS data for the preceding calendar year, unless an alternate timeframe has been determined under Section R428-12-5, in which case the carrier shall submit the data by the alternate due date.