R500-2-4. Filing and Processing Complaints

(1) The complainant may file a written, oral, or electronic complaint with the office no later than three months from the date of the alleged circumstances giving rise to the complaint. The complainant may file at any of the following: (a) Multi-Agency State Office Building Utah Department of Health and Human Services Office of Ombudsman - 1st Floor 195 North 1950 West Salt Lake City, Utah 84116; (b) dhhscustomerexp@utah.gov; or (c) (801) 538-4580. (2) The complaint shall include: (a) a detailed description of the alleged circumstances which caused the complaint, including dates and locations; (b) the names and contact information of any and all persons involved in those circumstances; (c) a detailed description of any actions taken by the complainant to address the complaint; and (d) the desired result or outcome that the complainant is seeking from the office. (3) If a complaint does not include the information in Subsection (2), the office will contact the complainant for more information.