R500-2-6. Confidentiality

(1) The office shall only disclose files maintained by the ombudsman program and at the discretion of the ombudsman. (2) The office may not disclose the identity of a complainant or party named in the complaint unless: (a) the complainant or the legal representative of the complainant consents in writing, orally, or through the use of auxiliary aids and services to the disclosure; (b) ordered by a court to disclose; or (c) approved by the ombudsman and is made, as part of an investigation involving the complainant, to an agency that: (i) has statutory responsibility for the complainant, over the action alleged in the complaint, or another party named in the complaint; (ii) is able to assist the ombudsman to achieve resolution of the complaint; or (iii) is able to provide expertise that would benefit the complainant.