R500-2-7. Complaints Regarding Ombudsman Program

(1) Complaints made about the office, the office shall notify the director of the division immediately. (2) The director or designee shall investigate the complaint within ten business days of receipt of the complaint. (3) The director or designee shall document the nature of the complaint and investigation. (4) The director or designee shall provide a response to the complainant within ten business days following completion of the investigation. (5) The director or designee shall document the response.