WAC 260-48-640. Complaints pertaining to parimutuel operations

(1) When a patron makes an unresolved complaint regarding the parimutuel department to an association, the association will immediately issue a complaint report, including the following: (a) The name of the complainant; (b) The nature of the complaint; (c) The name of the persons, if any, against whom the complaint was made; (d) The date of the complaint; (e) The action taken or proposed to be taken, if any, by the association. (2) The association will submit every complaint report to the executive secretary within forty-eight hours of the complaint.