Ch. 8, § 6. Complaint Investigations

(a) Formall complaints and problems of residents shall be referred in writing to the Long Term Care Ombudsman. (b) The office of the Ombudsman shall complete all complaint investigations within an appropriate time frame depending upon the seriousness of the allegations. (c) Written reports of investigations and the status of resolutions shall be pro- vided to the Department’s Director designee, which is the Licensing Division, within thirty (30) days after the investigation.