Ch. 8, § 7. Grievance Procedure

(a) The written grievance procedure shall establish a system of reviewing com- plaints and allegations of residents’ right violations to include, but not limited to: (i) Resident method to voice grievances; (ii) Documentation of the provider’s response to verbal and written resi- dent grievances; (iii) List of agencies, with address and telephone numbers for residents to contact if grievances are not addressed satisfactorily (e.g. State Long Term Care Ombudsman); and (iv) Written reports of the grievances and resolutions shall be provided to the Department Director’s designee, which is the Licensing Division, within ten (10) days after the grievance is filed.