23 CAR § 455-601. Authorized suspension

The only reasons a utility may suspend service to an account are: (1) A bill for utility service to the current customer remains unpaid after the close of business on the last day to pay as printed on the most recent shut-off notice; (2) A former customer remains at the premises who owes that utility an outstanding bill for service at the premises, a full-time occupant of the premises when the bill was incurred remains at the premises, or a full-time user of the service when the bill was incurred remains at the premises; (3) A current customer and a former customer who lived together at another location now live together at a new service location and the former customer owes a bill for service used during the time they lived together at a former location; (4) The customer is not in compliance with an Arkansas Public Service Commission order, delayed payment agreement, or extension agreement with the utility; (5) The customer has not paid a deposit required by a utility for the service; (6) Unauthorized use of service or tampering with utility equipment; (7) A misrepresentation of fact relevant to the conditions under which the applicant or customer obtained or continued utility service; (8) The customer has not paid a billed Arkansas Public Service Commission-approved charge associated with providing service; (9) Refusing to grant a utility access to its equipment at the customer’s location at reasonable times; (10) Violating the utility’s rules designed to prevent interference with the use of service by other customers, if the customer was notified first and given a reasonable opportunity to comply with the rules; (11) Violating the utility’s rules regarding the operation of nonstandard equipment or unauthorized attachments, if the customer was notified first and given a reasonable opportunity to comply with the rules; (12) Violating federal, state, or local laws or regulations through use of the service; (13) Abandoning the premises served; (14) Causing or threatening injury to a utility employee or an employee’s family to prevent or to retaliate for an act the utility performs in the course of business; (15) Causing damage to utility property; (16) Threatening to cause damage to utility property; (17) Not paying for damage to utility equipment on the customer’s premises; or (18) A condition exists that poses a health or safety hazard.