23 CAR § 455-611
23 CAR § 455-611. Collection fees
Length: 82 wordsOfficial source
A utility may charge an Arkansas Public Service Commission-approved collection fee under the following conditions:
(1) The last day to pay, as printed on the shut-off notice, has passed; and
(2)(A) A utility employee:
(i) Accepts payment at the premises under 23 CAR § 455-609(b)(1); or
(ii) At the customer’s request, visits the premises to collect.
(B) The employee must leave a notice as described in 23 CAR § 455-609(b)(2) at the premises if the requesting customer is not there as agreed.