23 CAR § 455-612. Reconnection of service

(a)(1) The utility shall reconnect service at the request of the customer if all reasons for suspension have been eliminated. (2) The utility shall reconnect service in the normal course of business when suspension was the fault of the customer. (3) The utility shall reconnect service immediately if suspension was the utility’s fault. (b) A utility shall not require a customer to pay for usage that has not been billed, or that has been billed but is not yet overdue, before reconnecting suspended service. (c) A utility may require payment of any Arkansas Public Service Commission-approved collection, late charge, or reconnection fees before reconnecting service if suspension followed all applicable Arkansas Public Service Commission rules. (d)(1) If the reason for suspension is unauthorized use of service or tampering with utility equipment, the utility may require a reasonable payment for damage to its equipment and estimated usage before reconnecting service. (2) The utility may refuse to reconnect unless the Arkansas Public Service Commission orders otherwise.