CMS location Processing of CMS location Investigated

5380 - CMS location Processing of CMS location Investigated Complaints (Rev. 243; Issued: 06-12-26; Effective: 06-12-26; Implementation: 06-12-26) This less frequent class of complaints includes allegations retained by the CMS location or forwarded to the CMS location by the SA for investigation or special processing. The CMS location responsibilities vary based on the type of complaint. 1 - Direct CMS location Investigation These procedures apply when a direct CMS location investigation is conducted. When directly investigating, the CMS location begins by ensuring that it or the SA has met all intake, acknowledgment, and priority assignment requirements in §5010 to §5020. 2 - Conducting the Investigation The CMS location follows the procedures for investigation in §5300. 3 – CMS location Certification Actions When Federal deficiencies are identified, the CMS location initiates certification actions as follows: a. Noncompliance that Constitutes Immediate Jeopardy to Resident Health and Safety - The CMS location initiates procedures in accordance with §§7307 to 7309. The CMS location performs the SA responsibilities described in these sections. b. Noncompliance that Does Not Constitute Immediate Jeopardy to Resident Health and Safety - The CMS location initiates procedures in accordance with §§7311 to 7316. c. In Substantial Compliance - The CMS location initiates procedures in accordance with §7319. 4 - Reporting The CMS location should report survey information into the iQIES system , including Forms CMS-670 and CMS-2567.