Idaho · Regulations
Chapter 31.21.01 — Customer Relations Rules for Gas, Electric, and Water Public Utilities (the Utility Customer Relations Rules)
37 sections
37 sections
- IDAPA 31.21.01.000Legal Authority (Rule 0)
- IDAPA 31.21.01.001Scope (Rule 1)
- IDAPA 31.21.01.003Administrative Appeals (Rule 3)
- IDAPA 31.21.01.005Definitions (Rule 5)
- IDAPA 31.21.01.009Informal Complaints And Interpretation Of Rules (Rule 9)
- IDAPA 31.21.01.010Conflict With Utility Tariffs (Rule 10)
- IDAPA 31.21.01.100Further Definitions (Rule 100)
- IDAPA 31.21.01.101Deposit Requirements (Rule 101)
- IDAPA 31.21.01.102Other Deposit Standards Prohibited -- Residential Customers (Rule 102)
- IDAPA 31.21.01.104Explanation For Requirement Of Deposit (Rule 104)
- IDAPA 31.21.01.105Amount Of Deposit (Rule 105)
- IDAPA 31.21.01.106Interest On Deposits (Rule 106)
- IDAPA 31.21.01.107Return Of Deposit (Rule 107)
- IDAPA 31.21.01.108Transfer Of Deposit (Rule 108)
- IDAPA 31.21.01.109Records Of Deposit (Rule 109)
- IDAPA 31.21.01.200Further Definition (Rule 200)
- IDAPA 31.21.01.201Issuance Of Bills -- Contents Of Bills (Rule 201)
- IDAPA 31.21.01.202Due Date Of Bills -- Delinquent Bills (Rule 202)
- IDAPA 31.21.01.206Responsibility For Payment Of Bills -- Residential Customers (Rule 206)
- IDAPA 31.21.01.207Billing Prohibited (Rule 207)
- IDAPA 31.21.01.300Further Definitions (Rule 300)
- IDAPA 31.21.01.301Explanation For Denial Of Service To Applicant (Rule 301)
- IDAPA 31.21.01.305Contents Of Notice Of Intent To Terminate Service (Rule 305)
- IDAPA 31.21.01.307Third-Party Notification -- Residential Service (Rule 307)
- IDAPA 31.21.01.308Serious Illness Or Medical Emergency (Rule 308)
- IDAPA 31.21.01.309Medical Facilities -- Shelter Care (Rule 309)
- IDAPA 31.21.01.310Insufficient Grounds For Termination Or Denial Of Service (Rule 310)
- IDAPA 31.21.01.313Payment Arrangements (Rule 313)
- IDAPA 31.21.01.400Complaint To Utility (Rule 400)
- IDAPA 31.21.01.401Complaint To Commission (Rule 401)
- IDAPA 31.21.01.402Record Of Complaints (Rule 402)
- IDAPA 31.21.01.403Utility Response To Informal Complaints (Rule 403)
- IDAPA 31.21.01.600Definitions (Rule 600)
- IDAPA 31.21.01.601Deposit Requirements And Advance Payments (Rule 601)
- IDAPA 31.21.01.604Grounds For Termination Of Service Without Prior Notice (Rule 604)
- IDAPA 31.21.01.605Notice To Commission Prior To Termination (Rule 605)
- IDAPA 31.21.01.700Information To Customers (Rule 700)