Massachusetts · Regulations
209 CMR 18.00 — Conduct of the Business of Debt Collectors, Student Loan Servicers, and Third Party Loan Servicers
27 sections
27 sections
- 209 CMR 18.01Purpose and Coverage
- 209 CMR 18.02Definitions
- 209 CMR 18.06Communication in Connection with Debt Collection
- 209 CMR 18.10Acquisition of Location Information – Debt Collection
- 209 CMR 18.14Harassing, Oppressive, or Abusive Conduct – Debt Collection
- 209 CMR 18.18False, Deceptive, or Misleading Representations of Means – Debt Collection
- 209 CMR 18.22Unfair or Unconscionable Means – Debt Collection
- 209 CMR 18.26Collection of Time Barred Debt – Debt Collection
- 209 CMR 18.30Other Prohibited Practices
- 209 CMR 18.34Validation of Debts – Debt Collection
- 209 CMR 18.38Disputes and Requests for Original-Creditor Information
- 209 CMR 18.40Unfair Servicing Practices – General
- 209 CMR 18.41Mortgage Loan Servicing Practices
- 209 CMR 18.42Student Loan Servicing Practices
- 209 CMR 18.50Application Requirements – Debt Collector Applicants and Student Loan Servicer
- 209 CMR 18.51Application Requirements – Automatic Federal Student Loan Servicer Applicant
- 209 CMR 18.52Licensing Standards – Debt Collector Applicant
- 209 CMR 18.53Licensing Standards – Student Loan Servicer Applicant
- 209 CMR 18.54Registration Procedures
- 209 CMR 18.55Registration Standards
- 209 CMR 18.60Office Locations
- 209 CMR 18.61Notice of Significant Events and Proposed Change in Ownership or Personnel
- 209 CMR 18.62Annual Reports
- 209 CMR 18.63Books and Records
- 209 CMR 18.64Confidentiality
- 209 CMR 18.65Relation to Other Laws
- 209 CMR 18.66Relationship with Federal Law